Privacy Policy

1. Introduction

Bluetik Social (“we,” “our,” “us,” or “Company”) is committed to protecting your privacy and ensuring you understand our practices regarding the collection, use, and protection of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (bluetiksocial.com) and use our services.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you submit contact forms or inquire about services
• Communication Data: Messages, emails, and inquiries you send us through our website or communication channels
• Service Information: Details necessary to provide our services, including project specifications, requirements, and preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment providers; we do not store full credit card details)
• Feedback and Testimonials: Any reviews, testimonials, or feedback you provide

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, and browsing patterns through cookies and analytics tools
• Device Information: Device type, operating system, browser type, IP address, and device identifiers
• Location Data: General geographic location based on IP address (not precise location tracking)
• Performance Data: Site performance metrics and error logs to improve our website

2.3 Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to:

• Remember your preferences and login information
• Track website usage and analytics
• Deliver targeted content and improve user experience
• Enable third-party analytics services

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

3. How We Use Your Information

We use collected information for:

• Providing, maintaining, and improving our services
• Responding to inquiries and customer support requests
• Sending transactional emails (order confirmations, service updates)
• Marketing communications and promotional materials (with your consent)
• Analyzing website usage and optimizing user experience
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing agreements
• Conducting research and analytics
• Creating aggregated, anonymized data for business intelligence

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Providing services you’ve requested
• Legitimate Interests: Improving our services, fraud prevention, and business operations
• Consent: Marketing communications and optional data collection
• Legal Obligation: Compliance with Indian data protection laws and regulations
• Business Operations: Ensuring website security and functionality

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third parties who:

• Process payments on our behalf
• Provide hosting and infrastructure services
• Deliver email and communication services
• Perform analytics and business intelligence
• Assist with customer support

All third-party providers are contractually obligated to protect your data and use it only as necessary to provide services.

5.2 Business Transfers

If Bluetik Social is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request, or when necessary to protect our rights, privacy, safety, or property, or the public interest.

5.4 No Sale of Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/SSL)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Firewalls and intrusion detection systems

6.2 Limitation of Security

While we implement robust security measures, no transmission over the internet is 100% secure. We cannot guarantee absolute security of your information. You transmit data at your own risk.

6.3 Data Breach Notification

In the event of a confirmed data breach affecting your personal information, we will notify you and relevant authorities as required by law within a reasonable timeframe.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete data
• Delete your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for optional data collection
• Request restrictions on how we use your data

7.2 Exercise Your Rights

To exercise any of these rights, contact us at business@bluetiksocial.in with a clear description of your request. We will respond within 30 days or as otherwise required by law.

7.3 Unsubscribe

All marketing emails include an unsubscribe link. You can opt-out of marketing communications at any time through this link or by contacting us directly.

7.4 Do Not Track

We honor Do Not Track (DNT) signals in your browser where technically feasible, though our response may be limited if DNT interferes with essential website functionality.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Service Data: Retained for the duration of service provision and thereafter as required for legal compliance
• Marketing Data: Retained until you opt-out
• Analytics Data: Typically retained for 12-24 months
• Transaction Records: Retained for minimum 7 years for tax and legal compliance
• Backup Data: May retain copies for security and recovery purposes

9. Children’s Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will promptly delete such information. If you believe we have collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites and services with separate privacy policies. We are not responsible for their practices. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Our servers are located in India. If you are accessing our website from outside India, you consent to the transfer of your personal information to India and its storage and processing in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our website following changes constitutes your acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at business@bluetiksocial.in.

14. European Privacy Rights (GDPR)

If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise these rights, contact us at business@bluetiksocial.in with “GDPR Request” in the subject line.

15. India Data Protection

As a company operating in India, we comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act (DPDP), 2023, and Information Technology Act, 2000.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Bluetik Social
Email: business@bluetiksocial.in
Phone: +91 7907775320 | +91 70122 31106
Address: 2nd Floor, dewSpace Business Center, Paramara Rd, Near North Railway Station, Kacheripady, Kochi, Ernakulam, Kerala 682018

Data Protection Officer / Privacy Contact:
For GDPR and international privacy inquiries, contact our privacy team at business@bluetiksocial.in with “Privacy Request” in the subject line.

We will respond to your request within 30 days or as required by applicable law.

17. Acknowledgment

By using Bluetik Social’s website and services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.